To request technical support via
email, please provide very detailed information. There are
many approaches to running Smartware and your situation is
unique. We require build number, version of the product,
operating system being used, memory, processor and a detailed
explaination. Someone will respond to this request
within one (1) business day.
Those individuals or
organizations which are under maintenance are entitled to one
hour of installation support. Maintenance is a program
which allows you to stay current with product upgrades and
release. Maintenance is not a program for
troubleshooting programming problems.
We attempt to avoid charges for
minor support issues. Major issues are potentially
billable and are negotiated on a per instance basis.