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Technical Support
 

Online Documentation

 

 
Please refer to our online documentation as the first step in obtaining support.  For access to legacy and end user documentation please visit the SmartWare4 site.
 
This site is intended to host only the additional documentation as it pertains Visual SmartWare. The documentation for Visual SmartWare is found in the Features section.  Each feature will have a link to its own documentation.
 
 

Available Downloads

Download Area: (All Users)

Support Channel: (Authorized Users)

This website contains company confidential information intended for the exclusive use of paid maintenance

Access to this is limited through a user name and password issued by SmartWare.

*To download Adobe Acrobat Reader, visit Adobe website.

 

Contact Information

 

 

Product support can be attained in one of four methods. 

  • We can be reached by phone at 608.489.4122 or fax 608.489.4106.

  • Please refer to our large online Documention section or our FAQ section

  • We have a very active user group at http://groups.yahoo.com/group/uksmug/  The SmartWare Users Group (SMUG) is an online group containing members from around the world.  It is a very active and innovative group of programmers and end users who have proven willing to share their ideas and knowledge. This group the United Kingdom

  • Use the following form to contact technical support via email.

 

 
 

Online Support Request Form

 

 

 

 
Fill out the following form to request technical support via email.  Someone will respond to this request within one (1) business day.  Those individuals or organizations which are under maintenance are entitled to one hour of installation support.  We attempt to avoid charges for minor support issues.  Major issues are potentially billable and are negotiated on a per instance basis. 

 

Please provide the following contact information:

[FrontPage Save Results Component]

 

     
  Name   
Title  
Organization  
Work Phone  
FAX  
E-mail  
URL  
     
     

 

Please provide the following product information:
Product Name  
Version Number  
Operating System  
     
    Please type a description of your problem
     
   
     

 

 

       

 

 

 

To provide you with the highest quality technical support please use the following guidelines:

.

1) Please provide details of the Operating System, Network, and Service Patches applied.

2) Give very specific details as to how to reproduce bugs
3) Explain the results you expected in detail
4) Explain the results you got in detail
5) Please try to figure out the fewest possible steps to reproduce bugs
6) Attach the files that reproduce the bugs so we can duplicate the problem 
 

 

 
   
 
 
 
 

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